Information we collect from you and why

We have categorised broadly the personal information that we may gather about our customers and reasons to why:

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Information we collect from you and why

The personal information that we may collect about you broadly falls into the following categories:

• Information that you provide voluntarily
• ICertain parts of our Services may ask you to provide personal information willingly. For instance:
• Registration information: When you create a Italian Pizza account, sign-up or fill in forms on the Services, we collect information about you including your name, address, telephone number, email address and the password you create.
• Transaction information: We collect information relating to your Orders, including payment information (e.g. your credit card number) using the secure services of our payment processors. Payment operations are outsourced to our payment processors and we do not store your credit card information in our systems. We also collect delivery details (e.g. your physical address) to fulfil each Order. Information regarding your marketing preferences: We collect information about your preferences to receive marketing information any time you subscribe or unsubscribe.
• Feedback: When you post messages and reviews of the Services in comment box or you contact us, for example with a question, problem or comment, we collect information about you including your name and the content of your query. If you contact our customer support teams we keep a record of your conversation for quality and training purposes and to support in the resolution of your queries.
• Sensitive Information: When you contact us by any means such as via call centre or our online forms, we collect that information. This information may include sensitive personal information, such as health-related information (allergies or dietary requirements) or information about your religion (such as if you only eat halal food). This information is not required by us and it is advised to share this information with the restaurant only. There may occur some situations where you are intended to provide this type of information such as if you make a complaint and we will only be collecting this information with your consent.
• Information that we collect automatically
• Some information is collected automatically from the device you are accessing our Site. In some countries, including countries in Europe, this information may be considered personal information under applicable data protection laws. For Instance
• Activity information: Our system collects information about usage of services and about customers from the content they create and the notifications or messages posted or sent as well as search queries and engagement.
• Cookies and similar technologies: We use cookies and similar tracking technology to collect and use personal information about you (e.g. your Internet Protocol (IP) address, your device ID, your browser type and when, how often and how long you interact with the Services), including to facilitate interest-based advertising.
• For further information about the types of cookies and similar technologies we use, why, and how you can control such technologies, see our Cookies Policy.
• Information that we obtain from third party sources
• We may periodically receive personal information from third party sources which includes advertising networks but only where we have authorized that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group. For instance:
• Analytics reports and market research surveys: We collect information from our third party affiliates about the way you react to and engage with our marketing campaigns so that we can customise our marketing and Services accordingly.
• We may also receive combined information in the form of audience fragments from third party sources in order to display targeted advertising on digital properties operated by organisations like Facebook and Google.
• Our use of collected information
• Examples of how we may use this information include:
• Information that you provide voluntarily
• Registration information The registration information you provide when you create an Italian Pizza account allows us to give you access to the Services and to supply them to you under our Terms. We also use this information to validate your approach to the Services, to contact you for your views and to notify you of important changes or updates to our Services.
• Transaction information Your transaction information (such as the food items you add in the cart) allow us to process your Order and send you an accurate bill. It also helps us and any Restaurant you order with contact you when necessary. Italian Pizza may contact you by email to give you status updates or other information or to resolve problems with your account or Order. A Restaurant may contact you by phone or SMS to provide you with status updates or other information regarding your Order. Where you pay for your Order with a mobile payment or digital wallet service provider (such as Apple pay or Pay with Google) we will send you transaction information via confirmation emails to the email address. We will also evaluate information on completed transactions and successfully delivered Orders on the basis of data matching or statistical analysis so that we can administer, support, improve and develop our business and Services. Our analyses also help us detect and prevent fraud or other illegal activities or acts prohibited by our Terms or any policies applicable to the Services.
• Information regarding your marketing preferences Italian Pizza may market to you, where permitted by law, by post, email, about our products or Services. Where you have given your consent, we may share your information with third parties (e.g. other companies) in other sectors (such as food, drink and entertainment) so that they can tell you about goods or services which may interest you. If you don’t want us to use your data in this way or generally change your mind about receiving any form of marketing communications, you can unsubscribe at any time using the unsubscribe functionality in the communication you receive or by modifying your profile accordingly. If you choose to unsubscribe from our marketing, we will keep a record of your preferences so that we don’t bother you with unwanted marketing in future.
• Feedback and reviews If you give us feedback we will use it to reply to your questions or queries, to provide customer support and resolve any problems with your Orders or with the Services. We will publish reviews that you send to us about the Restaurants on our platform and our Services in general and we also analyse your feedback to improve and develop our Services and in order to enhance your experience.
• Information that we collect automatically When you access our Services, we may collect certain information automatically from your device such as your IP address, MAC address or device ID. In some countries, including in Europe, this information may be considered personal information under applicable data protection laws.
• Activity Information We analyse your ordering customs and how you interact with our Services so that we can suggest food options we think you would like to try. If you choose to share your geo-location with us, it will help to smoothen effective and speedy delivery of your Order. We may also provide you with customised content and advertisements based on your previous interactions with our Services and our knowledge of your preferences which we understand from your usage and buying history relating to the Services. We enable you to access your Order history so that you can easily reorder with our Restaurants. We may also collect information about your interaction with our emails and other forms of communication.
• Cookies and similar technologies We work collectively with affiliate advertisers that put ads on our Services on the website and services of third parties, some of those networks use cookies which allow us to display advertisements that are adapted to your interests based upon your internet browsing activity. Like many websites and online services, we use cookies and other technologies to maintain a record of your interaction with our Services. Cookies also help us to manage a range of features and content as well as to store searches and re-present your information at the point of Order. For further information about the types of cookies and similar technologies we use, why, and how you can control such technologies, please see our Cookies Policy.
• Information that we obtain from third party sources
• Analytics reports and market research surveys We analyse information we collect from our third-party service providers (such as Google, Facebook, Amazon and other affiliates) to understand how you engage with our Services and advertisements (e.g. whether you have clicked on one of our advertisements). This helps us to understand your preferences and recommend you Services which are tailored to your interests.
• Who we share personal information with
• In delivering the Services to you, depending on the situations, we may share your personal information with the following entities:
• Restaurants you place Orders with so that the Restaurant can process and deliver it to you.
• Third parties who undertake various activities to promote and support our Services. This includes website and application support and hosting providers, marketing service providers, eCRM partners who manage our marketing emails, market research companies and payment processing providers which process payment card transactions - any of these third parties might be inside or outside your country of residence.
• As mentioned in section 2 above, we may also share information with third parties (for example, in the food, drink and entertainment sectors) so that they can contact you about goods or services which may interest you. We will only share your information with these third parties where you have given your consent. If you don’t want us to use your personal information in this way or generally change your mind about receiving any form of marketing communications, you can unsubscribe at any time using the unsubscribe functionality in the communication you receive or by modifying your profile accordingly. If you choose to unsubscribe from our marketing, we will keep a record of your preferences so that we don’t bother you with unwanted marketing in future.
• If any part of our business enters into a joint venture, purchases another business or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, or new business partners or owners or their agents and advisors. In these circumstances we will always inform the relevant entities that they must only use your personal information for the purposes disclosed in this Privacy Policy.
• Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is essential (i) as a matter of applicable law or regulation, (ii) to exercise, establish or protect our legal rights, or (iii) to protect your vital interests or those of any other person.
• Any other person provided that you have given your consent to the disclosure. We will not sell, distribute or lease your personal information unless we have your permission or are required by law to do so.
• Legal basis for processing personal information

Our legal basis for collecting and using your personal information as described above will depend on the particular context in which we collect it. Our main reason for collecting and using your personal information is to bond our contract with you (i.e. to make sure you get your Order when you want it). However, we will also use your personal information where it is in our genuine business interests to do so (but only if our interests are not prevailed by your data protection interests or your fundamental legal rights and freedoms). In some cases, we may have a legal responsibility to collect personal information from you (e.g. in the event of legal proceedings) or we might need to process it or share it with others to “protect your vital interests” (this is legal speak for saving your life) or those of another person (e.g. in a case where another person’s life is in danger). If we ask you to provide personal information to conform with a legal requirement or to establish a contract with you, we will make this clear at the relevant time and advise you whether the endowment of your personal information is mandatory or not (and we’ll also explain the possible consequences of you not providing it). Similarly, we may collect and use your personal information in reliance on our legitimate interests (or those of any third party). Relevant legitimate interests include a) to market to you or make you offers that we believe will interest you; b) to evaluate and understand how our services are used and so to improve them; c) for fraud prevention or prevention of other criminal acts; or d) to keep our system secure. If you have any query about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” below.

• International data transfers

We may transfer your personal information to countries other than the country in which you are resident. Italian Pizza’s website servers are mainly located in the United Kingdom and Wales, however our third party service providers operate in a number of countries. This means that when we collect your personal information we may process it in any of these countries. Whilst these countries may have data protection laws that are different to the laws of your country, you can rest assured that Italian Pizza ensures appropriate safeguards to protect your personal information in those countries in accordance with this Privacy Policy. Some of the safeguards we rely on include, where appropriate, using the European Commission’s approved standard contractual clauses with our suppliers and contracting with Privacy Shield certified companies in the United States, where this is appropriate.

• Links to third-party sites

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates or to any number of websites that may offer useful information to our visitors. We provide these links to you only as a convenience and the inclusion of any link does not imply validation of the relevant website by us. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies or those linked websites. Please check these policies before you submit any personal information to such websites.

• Updates to this Privacy Policy

We may update this Privacy Policy periodically in response to changing legal, technical or business developments. When we update our Privacy Policy, we will inform you through proper channel, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws. We encourage you to periodically review this page for the latest information on our privacy practices.

• How to contact us

If you have any questions or concerns about this Privacy Policy, please contact our Privacy team:

By email at:

privacy@italianpizzas.co.uk

By writing to us at: Italian Pizza Limited - Privacy team 71, Gatwick Road, Crawley, 9RD UK

The controller of your personal information is the Italian Pizza entity in the region in which you use our Services.